Please note that if you remove a service while it is active you will not receive a refund so it is best to make sure you really want to remove it. SmartBots remembers all residents who received an invitation to your group, and won’t send repetitive invitations. However, you can setup your bot to invite the resident once, twice or every time they visit the parcel. Devices will contact each other first and decide which one sends a single invitation. You can setup your own bot to manage your group, see Personal Bots for details. You just have to refund us the payment the bot pays to join your group. If you have troubles configuring your group, our support managers will gladly help you.

customer support smartbots

Please open the Personal Bots page to read more about personal bots, features and abilities. Instead of a bot, you put a 1-prim Interface device on your parcel.

Role Of Robotic Process Automation In Manufacturing Industry

From day one we, at Nividous, have focused on building a unified intelligent automation platform that harnesses power of RPA, AI and BPM. These three key pillars of holistic automation are natively available within the platform.

Our SmartMessage solution integrates with third-party applications like Dynamics 365 and other CRM solutions as well as social to give you a 360 degree view of your activities via reliable historical reports on devices of choice. Our team of professionals smartbot are trained to look at the entire business and to design solutions that are specifically suited to your unique business needs within our technology and solutions space. Hi, my name is Chinedum Amachi , I am the MD/CEO of Scimitar Global Services Limited .

customer support smartbots

Nividous offered an intelligent automation solution to enable customer service operations and eliminate the client’s manual efforts by 90%. Our team has strong expertise & partnerships in the healthcare sector and our platform provides both a secure & scalable environment and the tailored logic flow to handle subject-matter content. Smartbot360 is a comprehensive AI-powered healthcare chatbot platform used by small practices and healthcare enterprises.

With the costs of acquiring new customers increasing, retention and winning back lost customers is an important focus of marketing initiatives for the sector. By handling outbound campaigns with personalized and interactive conversations, the bot can deliver persuasive offers that convince customers to stay or come back. Check out the animation of WinBackBOT for an example of how he works. The AccountBOT is responsible for retrieving a customer’s utility account information and responding to queries on their statement. For example, this bot can respond to a customer request and provide payment due dates, usage patterns, most recent transactions as well as other account information.

It can be set up in minutes using ready-to-use healthcare templates, but it can also be customized for complex workflows. We are so confident in our platform, people and process that we guarantee your satisfaction and remove your risk of getting locked into a long-term contract.


Get out after 6 months for Consumer Support or 12 months for Employee Support, no questions asked. Guide your customers with the most robust knowledge base of banking-specific answers and intents. Display top questions, let customers ask questions, and decision trees that guide your customers through complex scenarios. Front load your live chat with SilverCloud’s Chatbot and deflect 75%+ of your live chats with a self-service tool that answers their questions. Deliver a convenient and consistent self-service experience for your customers whether they are on your website, mobile or online banking. The ability to resolve issues before they arise provides significant benefit to customers. It can lower customer abandonment rates in the purchasing cycle, reduce customer complaints, and improve the overall brand image and customer loyalty.

customer support smartbots

The source has to ping live agent server for updates continuously. Increase in customer engagement through self service options focused on helping customers reach the right financial options. Master your localized marketing strategy and drive growth for your business with SOCi. SOCi SmartBot™ – the only localized chatbot built specifically for multi-location marketers. No statistics has been gathered on questions regarding personal bots yet. The following questions are the most frequently asked by our customers.

On the flip side, you may have interacted with one without knowing as a lot of businesses have started taking their messaging to another level with Chatbots. Facebook, Microsoft and some e-commerce businesses have chatbots interacting with you everyday as customer representatives powered by Artificial intelligence. So I will be sharing best fit and value adding contents from SGSL about leveraging technology for your smartbot business as designed by our OEM partners. OEM actually stands for Original Equipment Manufacturers, the owners of the software application we carry. I am hoping that you will see some value solutions that matches your pain points and you will contact SGSL for scoping, implementation and support at it were. The WinBackBOT fights customer churn by proactively winning back and retaining hard-to-reach utility customers.

In industries like energy and utilities, regulatory requirements often drive the need for rules-based process management, which can be automated with RPA. Kaushal comes to Nividous from Progress Software where he was the Vice President, South Asia and headed Field operations as well as Shared Services that included Global Professional Services and Customer Support out of India. Kaushal joined Savvion in 1995 as one of the earliest employees and worked with high technology leaders including Fujitsu, IBM and Computer Associates for incorporating cutting edge technology into their products.

The price for the plugins are free however you need to have an active smartbots subscription. Transferring Group Members – This is a special tutorial which utilizes both the Group Export and Bulk Invite service. To use the services above your group must be listed in your account. SmartBots Group services are used to control various functions within your group such as Automatic direct group invitations and Automatic notices. HIPAA privacy and security has been built into the platform from day one and not as an afterthought.

Utility Chatbots Fuel Intelligent Automation And Engagement

I am a business solutions professional with over 12 years experience across Telecoms, ICT, BPO and engineering fields. I have worked with and led teams in accomplishing milestones in demanding environments. Typical use cases for RPA are in areas such as processing billing transactions in high volumes, managing consumption metering, and compiling customer records.

  • Chatbots has been tipped to revolutionize conversational commerce in the nearest future and we are encouraging businesses to consider leveraging them as part of their wider business strategy.
  • The army can be expanded so that bots can step in and work intelligently together when needed, stepping back out when they are not required.
  • I am available for training services for your sales, marketing and customer service teams both at management and shop floor levels.
  • The benefits of Chatbots to businesses are lots, from enhancing service by supporting customers interaction like we would with humans to payments collections from all channels.
  • The bots are not just confined to customer contact center environments but can also be deployed to handle outbound campaigns or to support field service operations.
  • For personnel development and training, please fee free to invite me for your strategic Sales and Marketing development sessions.

Before looking at the use cases for smart bots in more detail, it’s worth exploring the terms “Bots” and “Robotic Process Automation ”, both of which are prevalent in the energy and utility sector. It is also an industry that relies on a distributed and capital-intensive infrastructure that needs to be continuously monitored and maintained forex by teams of skilled field engineers and technicians. As such, customer service success for utilities is closely tied to operational performance as well as the ability to create engaging experiences for the customer. Nividous, an intelligent automation company, is passionate about enabling organizations to work at their peak efficiency.

How Can Smartbothub Help Your Enterprise?

AI technologies are already being used to speak multiple languages in easily understandable voices, helping reduce caller frustration and provide faster resolution time. Increase in leads & Inventory Turnover Ratio through intelligent and proactive engagement with customers. Reduction in customer acquisition costs; along with increased agent deflection & self-service. Reduction in costs from $6 per call to $0.99 per forex call; along with increased agent deflection & self service. Coordinate and plan workforce tasks and make the best use of employees’ talents through HR bots. SuneraTech reduced Skoda Auto customer relationship costs by 50% without compromising on customer experience. An AI solution that needs no upgrade, since we are backed by the best technology on NLP, Voice Recognition , Cognition & Context and Customer Profiling.

ONE CONVERSATIONAL INTERFACE experience for users that is fast, efficient and “always on”. To help understand this concept easily, let us look at Salesforce Service Cloud where we have a Live agent server. We look forward to providing you with even more cutting-edge market research, as Topio Networks. To access all the content for free, please sign up by entering your email. Ready to be integrated with all the widely used Computerized Reservation Systems and deployed 50% faster than other Chat Bot providers. Pre-developed BOTs custom-built AI/ML based assistants for a wide range of functions and diverse needs in automotive industry. SuneraTech, with the help of the ServiceNext platform, instantly resolves 40% of Neopost Inbound Support Tickets.

customer support smartbots

Our voyage started officially in January 2016, while I was in paid employment and by January 2017, I decided to go fully to grow the business to full potential. Please enable JavaScript or switch to a supported browser to continue using We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Banking And Financial Services

ServiceNext™ by Suneratech provides an unmatched intelligent customer experience through end-to-end conversational AI innovation, enabling effective conversations between people and brands. With over 60% of conversations now happening outside of normal business hours, multi-location businesses need to be available at all times, eur across all locations, to provide customer support and capture 100% of leads when they’re most engaged. Instantly deploy conversational chatbots across 1000s of local Facebook Messenger or Google My Business accounts and embed it on other channels including local websites, email, and SMS to capture traffic from all over the web.